Disclaimers, Policies & Information
Please be aware of our following policies:
Strictly no children under 3 years old
Our Public Liability Insurance does NOT cover us to face paint any child under 3 years old. At the discretion of the parent, we can paint a small design on the arm of a child aged 2 to 3 years old.
Artists will assume that any children under 16 in attendance who ask or queue to be painted will have the express permission and consent from the parent, event organiser, host or supervising adult unless otherwise specified.
Artists use only the best quality FDA & EU-approved makeup and face paints. Unfortunately, however, we cannot guarantee that the paint, glitters and makeup applied by our Artists will not cause a reaction or irritation to the skin or eyes. If you agree to us applying our products, you do so at your own risk.
In the unlikely event of a skin reaction such as itching, swelling or discomfort, face paint should be washed off immediately with water and a soft cloth. We do not advise the use of soap or baby wipes as this may aggravate the skin further.
Face paints are easily removed with a face cloth and warm, soapy water. Some stronger colours may mildly ‘stain’ the skin. This will either wear off or baby oil may be gently applied to the area (unless allergic) and removed with cotton wool or soft tissue. Any face paint on clothing should wash out during a normal wash cycle with detergent.
Theatrix Faces cannot be held responsible for any staining that does not come out of any fabric. Please consider this when asking to be painted.
Any guest or client with cold sores, conjunctivitis, open wounds or any apparent skin or eye sensitivity, infection or disease will not be painted for the safety and well-being of themselves and others.
By booking us for an event, you give us permission to take event photographs while valuing your privacy. For photos of face-painted guests, we'll obtain consent from parents or guardians for children. These photos may be used for promotional purposes without including names. Your decision to decline social media or marketing use is completely respected, and there's no pressure to do otherwise.
Theatrix Faces will adhere to all applicable data protection laws and always stores data sent to us in a secure manner.
Theatrix Faces will not paint any imagery, symbolism or part of the body that is considered to be indecent or offensive. No abuse or threatening behaviour will be tolerated.
EQUIPMENT & HYGIENE
Our artists take exceptional care of their materials, ensuring they are thoroughly cleaned, sanitised, and beautifully arranged for your event. To maintain high quality and safety, our artists have implemented additional precautions throughout events.
Brushes and sponges are washed at high temperatures between events.
Face paints are lightly sprayed with a 70% isopropanol solution after each use to eliminate any potential traces of viruses or bacteria.
All application brushes are washed in water and then submerged in a 70% isopropanol solution between clients, while application sponges are changed for each client.
Theatrix Faces LTD
Payment and Cancellation Policy
Payment and booking confirmation
Full payment is required at the time of booking. Your booking is not confirmed until we have received payment and sent you a booking confirmation email.
Your contract with Theatrix Faces LTD is formed when we email you to accept and confirm your booking. It includes the agreed service, price, date, times, venue address and the terms provided before you booked.
If we cannot accept your booking, any payment received will be refunded in full.
PLEASE CHECK YOUR BOOKING CONFIRMATION CAREFULLY. THE DATE, TIMES AND VENUE ADDRESS FORM PART OF YOUR CONTRACT.
Please notify us as soon as possible if any details are incorrect. If our confirmation differs from the details you supplied, we will correct it without charge. Any changes you request to the agreed booking are subject to our availability and written agreement.
Cancelling your booking
Please notify us by email as soon as you know you need to cancel. We will acknowledge your cancellation. Notice is measured from when you send the email to the scheduled start of your booking.
Once your booking is confirmed, we reserve that time for you and may turn away other enquiries. Cancellation may therefore result in costs and lost income.
The following maximum cancellation charges apply:
• 12 weeks’ notice or more: up to 50% of the total booking price.
• Less than 12 weeks’ notice: up to 100% of the total booking price.
These are maximum charges, not automatic deductions. Any amount retained will be limited to our reasonable, actual loss directly resulting from your cancellation, including unrecoverable costs and lost net profit.
We will take reasonable steps to reduce our loss, including trying to secure a replacement booking. We will account for expenses saved and any replacement income that reduces the loss. We will not recover the same loss twice.
We will explain any cancellation charge and refund the remaining balance. If a replacement booking subsequently reduces our loss further, we will reassess the charge and refund any additional amount due.
Refunds will be made without unnecessary delay, normally using your original payment method.
Changing your booking
Please contact us as soon as possible if you would like to change the date, time or venue.
Changes depend on availability and are only confirmed when agreed by us in writing. We will explain any price difference before you agree to the change.
If we cannot accommodate your requested change and you decide to cancel the original booking, the cancellation policy above applies, subject to your statutory rights.
If we cancel
If we cannot provide your booking, we will notify you as soon as possible.
We may offer a replacement painter or an alternative date, but you do not have to accept. If you do not accept an alternative, we will refund the full amount paid for the service we cannot provide.
This does not limit any other rights or remedies you may have by law.
Statutory cancellation rights
Services related to leisure activities booked for a specific date are generally excluded from the statutory 14 day cooling off period. We treat our face painting bookings for parties and events on specified dates as falling within this exception.
If a statutory cancellation right applies to your particular booking, we will honour it. Nothing in this policy limits your statutory consumer rights.
Accepting this policy
This policy is available to read on our website before you book and pay, and we will provide a copy with your booking confirmation.
By submitting your booking request, you agree to the terms provided to you before booking.
Name of company
Theatrix Faces Ltd
Registered office
TBC
Contact details
info@theatrixfaces.co.uk
Business ID no.
16683364